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Customer-Focused Operations Consulting

Customer-Focused Operations Consulting

HELP YOUR TEAM THINK LIKE CUSTOMERS

Every time a potential customer interacts with your business, they are seeing things from a perspective different from your employees. If your customer-facing systems and operations are slow, inefficient, or confusing... then your customers will just end up walking away. How much business has your team lost because you haven’t considered things from the customers’ perspective?

With Customer-Focused Operations Consulting, you can help your team develop a “customer-first” mentality. You can bring in a professional consultant to help you improve the touchpoints you have with your customers, and make it easy for them to become loyal to your brand. You’ll come away from the consultation with practical strategies for improving your operations, and long-term methods for keeping things efficient in the future.

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In this program your team will:

  • Build up a mentality of always putting the customer first
  • Encourage a customer-driven workplace culture
  • Increase your customer conversion rates
  • Make your customer-facing operations more efficient
  • Learn how to build greater customer loyalty
  • Develop long-term behavior changes across multiple consultation sessions

How the consultation works

Your consultation will be broken up into three sections, so your consultant can understand the full scope of your operation challenges, help you create more efficient solutions, and help you follow through. The three consultation sections are:

Individual Sessions – To start out, your consultant will hold individual sessions with key members of your team to identify what your goals are. You’ll meet either via Skype or phone call to discuss your current challenges, and your consultant will use the information your team provides to build out the rest of the consultation program.

Team Sessions – Your team will gather for a series of exercises and discussions designed to develop their mentality and attitude towards customer operations. Working with your consultant, your team will use their new mentality to think more like customers, and improve the customer experience.

Post-Consultation Sessions – For up to six months after your consultation, you’ll be able to use your consultant as a free resource for additional support, via phone or email.

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Your investment includes:

  • Pre-program individual consultations
  • On-site professional consultant
  • All materials, equipment, and supplies for program activities
  • Post-program review and summary of sessions and concepts
  • On-going use of your consultant for six months as a free resource via phone and email

MANAGEMENT CONSULTATIONS IN Phoenix

Each management consultation is developed by our team of professional consultants, who work with your group to deliver an experience that is practical and meaningful. Your consultant will come on-site to your office or meeting location in Phoenix, and work with your team in-person with live exercises and group discussions

HOW MUCH DOES THIS PROGRAM COST?

While other consultants charge open-ended prices for their services, our consultation pricing all gets rolled into an easy, one-time fee. The Customer-Focused Operations Consulting program ranges from $7,500 to $9,500 plus expenses per day for teams of up to 12 people, depending on length and complexity. This price includes all pre-consultation and post-consultation sessions.

Innate Leaders in Phoenix

Each leadership development program is developed by our team of professional consultants at Innate Leaders, who work with your group to deliver an experience that is meaningful, practical, and fun. Learn about Innate Leaders’ leadership development solutions, and how custom programs can get to the heart of your team’s leadership needs to help create sustainable changes.

Innate Leaders

Q&A about Innate Leaders programs

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Key Facts

  • Price: Custom
  • Activity Level: Low
  • Duration: 2 - 5 days

How much does this event cost?

The investment level for this event varies greatly depending on your group size, preferred location and event date. Please reach out to one of our friendly and knowledgeable Employee Engagement Consultants to discuss your objectives and budget. Together we’ll figure out if this event is a great fit for your team!

Reviews for Customer-Focused Operations Consulting

"I was very impressed and pleased with the experience faciliatated by Phoenix Team Building. The instructor was great and very easily created an environment of interaction and communication. The participants filled out an evaluation for us at the closing of the day and all responded that the coaching was excellent and well worth the time out of the office."

Download Our Guide to Innovative Corporate Team Building Events in Phoenix

Looking for a unique corporate teambuilding event in Phoenix your entire team will get excited about? Have a look at the team building ideas we provide to successful and emerging companies from around the world. They are all designed to improve morale, increase camaraderie and enhance productivity.

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We thrive on helping our partners achieve their goals through our unique and innovative suite of corporate team building events and group activities. Feedback like this is what we strive for every time!

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Get the team building activity help you need today!

Contact our team at 480-582-0431 or 1-877-713-7238 to discuss what you're looking for and experience for yourself why people who plan team building activities for the most successful companies in Phoenix rely on our talented team. Whether you have a large group of 1000 plus, or something much smaller, we can help. And if you require it, all our activities are available in a bilingual format!

Need a detailed proposal right away? That's our specialty.

Part of an independent meeting planning firm? See why a meeting planner partnership with us and our vast array of group activity solutions makes great business sense.

Frequently Asked Questions Request More Information

Download Our Guide to Innovative Corporate Team Building Events

Looking for a unique corporate teambuilding event in Phoenix or group activity your clients will get excited about? Have a look at the team building ideas we provide to successful and emerging companies from around the world. They are all designed to improve morale, increase camaraderie and enhance productivity.

Download Guide

Recent Client Feedback

We thrive on helping our partners achieve their goals through our unique and innovative suite of corporate team building events and group activities. Feedback like this is what we strive for every time!

Read our Client Feedback